Refund and cancellation policy
Draft for review. Christo Fourie needs to check this with a legal adviser before 3L Group Consulting relies on it.
The office is at 55 Blanc de Noir Street, Oude Westhof, Bellville, Cape Town. Registration: to be added. Mail christo@3l-groupconsulting.co.za.
The written agreement wins
Ongoing IT work is not a product you return to a shop. Cancellation and any refund follow the written agreement.
If this page and that agreement disagree, the agreement wins.
Ending an ongoing service
Managed IT, hosting and other ongoing services end on the notice in the written agreement.
Notice period: to be added. Work already done in a period that has started is billed as that agreement states. Fee terms: to be added.
Hosting and your data
Before hosting ends, ask for a copy of your data. The written agreement should say how long we keep that data afterwards.
Project work
Web and app development follows the milestones in the written agreement.
A refund of amounts not yet used belongs in that agreement.
When a refund is due
If the written agreement says a fee will be refunded, we refund that fee.
Refund method: to be added.
Consumers
Where the Consumer Protection Act, 68 of 2008, applies, the rights in that Act remain.
Whether the Act applies to a particular client is a question for the adviser who reviews this draft.
How to cancel
Email Christo Fourie at christo@3l-groupconsulting.co.za. Include the agreement name, what should end, and the date you send the request.
Phone: to be added.